Last updated on February 02, 2023
This Policy outlines Aiculus’ obligations relating to your Privacy and how we handle your personal information during your online and offline interaction with us.
• Website visitor
• End-user of the Application (“End User”)
• Prospective client
• Job applicant, and
• The use of https://www.aiculus.co/ (“Website”)
• Social media messages and marketing campaigns, and
• The use of our products and services.
• Data handling practices and how we collect and use the Personal Data you provide during your online and offline interactions with us.
By using the Aiculus website particularly the user forms, you consent to Aiculus collecting, storing, and maintaining the information you provide.
We collect your personal information directly from you. We only collect this information to provide an Aiculus product or service, or for our internal administrative functions. We will collect information from you by lawful and fair means. The types of personal information we collect includes your name, address, company, job title and contact details are collected when you register as a new Aiculus member.
We collect and/or process your Personal Data in connection with the below activities related to our Products:
Use of certain Product features
Generating reports based on information collected from use of our Products
Requesting service and support for our Products and providing such support
Placing transactions or orders
Registering to attend a seminar or webinar
Participating in an online survey
Billing and collecting payments for our Products
Participating in discussion groups or forums
Registering for newsletter subscriptions
Customising the advertising and content you see
As a job applicant, we may collect your Resume and Cover Letter
Location, user IDs and IP addresses for statistical and marketing purposes
Use and disclosure
We use your information to deliver the contracted services and allow full use of the Application functionality as purchased by the Clients, to deliver training and support to our Application End Users and/or carry out the transactions you have requested, to communicate with you directly through emails, calls, chats, video conferencing and to process payments for Application subscriptions.
We may send communications to you about new Application/Product features and upgrades, our services and offerings, event announcements, product notices and changes to our terms and policies, programs in which you have chosen to participate promotional offers and surveys and scheduling demos and managing free trials.
This Information may also be used to advertise and market our products and services, including delivering interest-based advertisements on this Website and other sites or content syndication platforms and websites.
In some circumstances, we may use or disclose your personal information for purposes related to the main reason we collect it and where such use or disclosure would be reasonably expected by you. We may also share your details with our channel partners as part of our service delivery. While doing this, we may disclose your personal information, such as name and address details for the channel partner to undertake an outsourced activity on our behalf. Please note that we have confidentiality agreements that prohibit our partners from using or disclosing your personal information for any purpose other than the reason it was provided to them.
If you choose to use our referral service to tell a contact about our products, you represent that you have their consent to provide us with your contact’s name and email address. We will automatically send your contact a one-time email inviting them to visit the website. Unless we are authorised by your contact, we will only use your contact’s name and email address for the purposes of sending this one-time email and maintaining an activity log of our referral program.
You can choose whether to provide Personal Data to Aiculus but note that you may be unable to access certain options, offers, and services if they require Personal Data that you have not provided. You can sign-up, and therefore consent, to receive email or communications from us. If you would like to discontinue receiving these communications, you can update your preferences by using the “Unsubscribe” link found in such emails or by contacting us using the information in the “Contact Us” section of this policy.
It is possible that we may need to disclose collected information when required by law, subpoena, or other legal processes as identified in the applicable legislation. We attempt to notify our clients about legal demands for their personal data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency.
Change in Control
Technology service providers
We sign contractual agreements to obligate them to protect the personal information, to only use it to deliver the contracted services to us, to prohibit them from selling it and not to disclose it without our knowledge and permission. Some of these service providers include:
Google Analytics: https://marketingplatform.google.com/about/
Aiculus uses marketing pixels also known as tracking pixels to understand website user behaviour, site conversions, web traffic and other metrics to improve customer experience. We use retargeting pixels for our digital marketers to understand behaviour of our website users
Analytics and site statistics
Aiculus takes reasonable steps to protect your personal information from loss, misuse, unauthorised disclosure, or destruction. Aiculus has implemented generally accepted security standards to keep your personal information secure. Only authorised Aiculus staff or approved partners may for approved purposes, access your personal information.
You may request access to your personal information which is held by us. You should clearly identify the type/s of information you wish to access. Aiculus will process your request within 30 days of receipt of your request.
These rights are included under the EU’s General Data Protection Regulation (“GDPR”).
We provide the same suite of Services to all our Clients and End-Users worldwide and offer these rights to all individuals regardless of their location or applicable privacy regulations. Please note that in some circumstances, we may not be able to fully comply with your requests, or we may ask you to provide us with additional information in connection with your request, which may be Personal Data, for example, if we need to verify your identity or the nature of your request. In such situations, we will still respond to let you know of our decision.
To make any of the following requests, contact us using the contact details referred to in the “Contact Us” section of this policy:
a) Incorrect Information
You have the right to update/correct your personal information or ask us to do it on your behalf. You can edit your information through the user account in the Application or ask us to change or correct it by contacting us at firstname.lastname@example.org
b) To Delete or erase your personal information
You have the right to request deletion of your personal information at any time. We will communicate back to you within reasonable timelines the result of your request. We may not be able to delete or erase your personal information, but we will inform you of these reasons and any further actions available to you.
c) Object to the processing of your personal information
You have the right to object to our processing of your personal information for direct marketing purposes. This means that we will stop using your personal information for these purposes.
d) Ask us to restrict the processing of your personal information
You may have the right to ask us to limit the way that we use your personal information.
e) Export your personal data
You have the right to request that we export to you in a machine-readable format all the personal information we have about you. We do not process personal information using automated means. If you would like to exercise any of the rights described above, please contact us at email@example.com
Lodging a complaint
You also have the right to lodge a complaint with the local organisations in charge with enforcing the privacy legislation applicable in your territory.
How long we keep your personal information
If your personal information is inaccurate, incomplete or not up-to-date, please let us know and we will take reasonable steps to ensure that it is corrected.
Other Important Information
We process data in locations within Australia and Singapore and rely on legally provided mechanisms to lawfully transfer data across borders, such as contracts incorporating data protection and sharing obligations. We will only collect and process personal data about you where we have a lawful reason for its collection.
When you visit our Website and provide us with your information, we collect and use it with your consent. You can review the terms and conditions of use here: https://www.aiculus.co/conditions
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us at firstname.lastname@example.org
In the event of a data breach or any incident relating to your personal data, Aiculus will notify you via email within 10 business days after the incident is discovered.
How to select your communications preferences
You may choose to receive or not receive communications from us. To stop receiving marketing communications, please click the “Unsubscribe” link in the email we sent you. Even if you opt-out of receiving marketing communications, we may still communicate with you in connection with security and privacy issues, servicing your account, fulfilling your requests, or administering any promotion or any program in which you may have elected to participate.